Customer Testimonials
They provide great customer care, great service, kind, and if you request for anyone ask for Vishal. Thanks again for the car.
Montrel was extremely helpful and the atmosphere was relaxed. The other employees were patient and understanding.
Morgan Smith was amazing! Worked hard to get me a great deal for my dream car. Highly recommend!
Beh Doli is the best. I have dealt with him on many occasions and he hasn’t failed me yet. He is very personable and fits the needs of his customers. Great job Beh! I thank you!
First experience ever buying my own vehicle was absolutely ruined by this dealership. I traded in my truck for a Tacoma TRD Off Road and when driving it home the transmission skipped. Brought it back the following Monday and they informed me that it will need a transmission replacement (good thing they missed that in the inspection). Waited a week and a half and still no news. Drove here today hoping they would make it right, but everything they showed me was above the price i paid for the original tacoma so they “couldnt make it work” Here i am ...
Unauthorized charges for a oil change, MOA added without being consulted about what a MOA is or why it would be needed on a car that has only 38k miles on it.
Beh Doli was good to me thank you nice guy great experience with him I recommend him all day
Abdoul was very great at showing and getting pricing where we needed it to be for my mom. Very great personality and knowledgeable on vehicles. I would highly recommend going to see him for your next car purchase.
We are so happy with our 2024 RAV4!!! Morgan Smith was excellent in every way that you want in a salesman. Attention to detail and customer service was second to none! Highly recommend Serra Toyota and Morgan Smith!
Best car buying experience! Kelvin was great! The entire staff was very friendly. Everybody was so positive!
Nick Daniels has been extremely helpful with my car search. He is always so kind and knowledgeable every time I have spoken to him. I would recommend him to a friend anytime!
I have been speaking with Nick Daniels regarding my next vehicle purchase and must say how completely impressed I have been by his professionalism and knowledge of the vehicles I am considering. I would highly recommend him to anyone needing a new vehicle!
Very professional and friendly sales staff.Answered all my questions. Plan to purchase from Serra Toyota again.
Honestly could be where the Sleazy underhanded Car Salesman stereotype is derived from. This is the experience of an elderly woman who paid Close to 25,000.00 on a Toyota Certified Used Car. Some serious take aways from this dealership. 1. Toyota Certified does not really mean anything at all. 2. The definition of a Sleazy Salesman with 0 customer Service. 3. Really no desire from this dealership to make it right with the customer. Toyota Certified? You may have better quality from a non-Toyota dealership. These are not the professionals you would expect. Fairly New Used Car Toyota Certified, had to call AAA the next ...
When I come today I fell like I was at home I like all the different colors of cars and suvs
My experience with Serra Toyota was great. I couldn’t have asked for a more courteous or knowledgeable salesman. Every aspect of my purchase has been flawless and I do greatly appreciate everyone at Serra Toyota that I’ve dealt with and I highly suggest anyone interested in purchasing a vehicle talk with them.
Morgan is the best! Professional, knowledge and a great guy to work with. I highly recommend!
Sam was wonderful, very knowledgeable and answered all of our questions. The finance manager answered a lot of our questions as well. In and out in a decent amount of time!
SHAWN JENKINS THE BEST SALESMAN AT SERRA TOYOTA BHAM. THANKS AGAIN ANYTIME IM IN THE MARKET FOR A VEHICLE HE'S THE ONE I CALL FIRST
If I could give zero stars, I would. This dealership preys on young, vulnerable buyers. Their salesperson Montel falsified loan documents in order to force an approval. The interest was never disclosed (23%!!!) and he refused to supply the loan documents when they were requested. This salesperson aided an abusive partner in committing financial abuse on a young lady who will now suffer years of consequences of the manipulation from both parties. I have emailed the GM John McDonald, who has not responded. Serra dealerships have been under investigation in the past for these fraudulent practices, but apparently have not learned ...
We were welcomed by our Salesman Devin and he did a great job. He went over everything with us took us and for a test drive. Devin had everything taken care of for us and the purchase went smooth. Also Joel the compliance delivery specialist was very nice and through. Everything went well and was made easy for us.
I recently purchased RAV4 XLE Hybrid with convenience and weather packages from Serra. This was the time when summer sale was going on. Abdoul Abo Aouda, who was my sales representative, was a very humble, cool and genuine person. My every questions were answered In detail which made my task easier. Although, I had to visit the dealership couple of times to crack the right deal (got reasonable discount in base MRP with special interest rate), but it was worth it.
I worked with Montel and through the car buying process and he delivered 5 stars across the board. From making sure I got the car ans features I wanted to even delivering it to me. Even the finance team was pleasant. 10/10!!
Exceptional customer service. Highly recommend. Frank and the manager went above and beyond to help me with purchasing another car since my car was totaled from an accident. They did an outstanding job at finding a replacement for me. Overall, I was extremely pleased and would recommend this dealership.
Great fast service!!! Aleah was the person that worked with me getting my vehicle serviced, she was very nice and kept me posted on my Rav4
Great follow through. The service was great and everything was explained perfectly about my car. I love the new car!
Great service department and very nice service people always ready to help and explain their plan for your car.
Marie Kramo is a superstar!! Montell is as well!! They made the experience the best I’ve had when purchasing a vehicle!
From the moment we walked in, we were greeted by Shawn. His outgoing personality and his eagerness to help us made our visit very nice. I knew within 15 minutes of meeting Shawn That I would be buying a car from Serra Toyota.
Serra had the best customer service of any dealership I had visited. My sales associate, Halah Nasser was not only very kind but extremely knowledgeable about the truck I decided to purchase. Couldn’t ask for a better experience!
Eric Hale in service is. AMAZING! He fixed a connection issue with my phone to car that no one else has been able to fix! A++++
Beh Doli!!!! I had such a great and fun experience with him. He was so understanding about what I wanted ,and went above and beyond for the best options for me. He made me feel like family.
I was helped by Kelsey & Kelvin and they were PHENOMENAL! Kelvin allowed my husband and I to experience the car and didn’t hassle us at all. Finance was smooth sailing….. Now for car delivery, 0/10 When we received the vehicle is was DIRTY, I lie to you not my husband along with Kelsey started to clean the car until I went to a manager and told him the conditions of the vehicle were unacceptable. The manager arranged for the vehicle to go “back” to the detail building to be cleaned. I drove there because I didn’t want to ...
Very prompt, care about their job and Very time consuming. Loyal and clean love the service
Thanks Kelsey for helping us get a great car at the price we needed!!
Made the process easy. Helped us find a car and then we worked out the price. Great experience.
Howard was an awesome salesperson, Serra Toyota is definitely the best Toyota dealership in the state!
Working with Howard was an awesome experience at Serra Toyota!
It was a great experience, I was highly satisfied.
Great service every time I visit.
Had a good experience with Vince, ended up with a good deal on my new Tacoma.
Dealership has friendly and courteous staff. They are willing to correct any issues in order to satisfy the customer.
We specifically came back to Serra Toyota to buy another vehicle with Vondia! She will work hard to get you a good deal at a price point you can manage. She is great at what she does!!!
I had a great experience with Liz she was great and so professional thank you so much
Zach Nichols was great to work with. Made it simple and easy. Would definitely work with him for any future car purchases.
Very professional and friendly. I was informed about what services was needed Everyone was very nice. I have never had a problem with Serra.
Yao was a very good salesman. He was polite and very persistent in looking for my wife the Toyota she wanted in the color and style she preferred. Also I mentioned a problem I had with a vehicle (Toyota Tundra) I had purchased from another dealer that I was having issues with. He got to the root of the problem and I believe he has helped me solve the issue I was having with my truck. Also the service manager at Serra Toyota was instrumental in finding the fix.He was very understanding of family issues we had going on ...
Thank you for great customer service I’m now an owner of a Dodge Challenger ❤️
Pleased with time it took and performance. Helpful in explaining needed parts in the future .
Had a great experience buying my Tacoma. Shaun was my sales associate. Very professional and just seemed like a really great person. Would definitely use them again.
Pablo was the best salesperson I've dealt with in years. He made sure we were completely satisfied with the car we purchased.
Kelvin was my salesman and he absolutely made the process swift and smooth! This has truly been my best car buying experience!!! I cannot wait to come back and make my next purchase at Toyota!
Everyone is super friendly an caring, ms v went above an beyond, we didn't come to buy a truck,but she pulled out all the tools,quess what we left with a 22 tundra,hubby been smiling,an of course this his 3rd one,something about that tundra, much love ms v
The salesperson was very helpful and knowledgeable about the truck. Great to work with.
Yao was very helpful!
Kelsey is hands down best sales rep I’ve worked with. Fast process, very polite, easy to work with, very professional!
Morgan was amazing! Made the process so easy:)
Serra took great care of me. The service was as done efficiently. Nothing extra was as suggested.
I Love Beh Doli. He show me a lot I did not know about leasing. I going to send everyone I know to him.
Brandon in the service department was awesome to work with. Helped me with solutions, was extremely personable & attentive to my requests, and had the service wrapped up in less than an hour. I will absolutely be back, I highly recommend this location, and I don't even drive a Toyota!
I took my daughter's car to the service department for it's complimentary oil change and tire rotation. The service associate was very friendly and after gathering my information, he pointed me to the waiting area. Even though there were several other customers already there ahead of me, I wasn't in there very long. At least it didn't feel that long.
Went to get my Crown XLE serviced and Shannon was most helpful in assisting me. Advised me on what service was needed and kept me updated on my vehicle progress. Love the service area
Someone is always there ace and can they help always with a smile very attentive with the customer explains every detail about your car very professional
My boy Pablo really hooked up my family. I appreciate your hard work, dedication, and good vibes that you brought to us making our experience worth coming back.
Thanks Yao for the great work . You’re the best !!!
Working with Morgan Smith & Serra was fantastic. He listened to my preferences and located the car I wanted. His communication was great; he kept me informed throughout the entire process, up to the delivery. Morgan's easy-going demeanor made the experience enjoyable and stress-free. I'm thrilled with my new Camry and couldn't be happier.
By far the fastest and easiest vehicle purchase I’ve ever experienced. Entered this dealership without an appointment and was met by Frank who is a true professional. He met us on a personal level understanding our wants and needs and exceeded them spectacularly. If you see Chris in financing, don’t get comfortable, you’ll be driving away before you can blink…he’s that good! If you’re interested in a vehicle, go no where but Serra Toyota and ask for Frank. You won’t regret it.
Working with Morgan Smith was fantastic. He listened to my preferences and located the car I wanted. His communication was great; he kept me informed throughout the entire process, up to the delivery. Morgan's easy-going demeanor made the experience enjoyable and stress-free. I'm thrilled with my new Camry and couldn't be happier.
Dennis Wood in the Service Dept always lets you know what is going on and exceeds expectations. Morgan Smith is one of the Best salesmen that i have ever worked with.
Our salesman was Will. He was very knowledgeable about the car we were looking to purchase. He was energetic and very kind. He worked with us to get us the best deal he possibly could. He communicated with us each step of the way. We are very glad we chose Serra Toyota.
Pablo did a great job! He made buying my daughter’s first car quick and easy. He answered all my questions, and made sure we had everything we needed. Thanks Serra Toyota!
Michael was the best! Quick and efficient!
Pablo was an amazing salesman, great service
Friendly accommodating sales people. Aubrey was my terrific salesman. The service dept was fast and they did my nails while I waited. It was great !!
Yao’s customer service was really good and took out time to explain all the features of the Sienna, answered all my questions, and provided a thorough test drive experience. They were transparent about pricing and financing options, which made me feel confident and informed in my decision-making. The price was really good!!
Kassimo Yao was a great salesman and helped us out a lot. Would definitely go back to serra for any needs down the road
Kelvin did such an awesome job helping me get the vehicle i wanted! Thank you!
They were awesome, Very professional and helpful.
My experience is always a pleasant one. Joseph Jenkins is the greatest of all times. Always a blessing and pleasure to work with.
Great car so far. Michael Shinkle is wonderful and I highly recommend him to anyone
It was amazing to be honest and I wouldn’t have walked out with a new car if it wasn’t for Ms. V she truly was such a big help and seemed really dedicated to getting me the car I wanted at a comfortable price!
my brother bought a car thru ms.v and she is fast responding and a amazing person and sales woman